Staying Safe is Essential. So is Your Child's Care.

We've been here for your family all along, and that hasn't changed. We are taking a careful approach to help keep your child and family safe, along with our team members. Our safety actions follow recommendations by the Centers for Disease Control and Prevention (CDC) and other trusted experts.

COVID-19 is not the only threat to your child’s health and well-being. Many illnesses and conditions can cause serious problems. Good preventative care and early treatment can save lives.

Please don't delay important healthcare for your child -- including all-important immunizations.

We’re in this with you and your family, to help your child get care safely.

What are you doing to keep my child and family safe?

Learn what to expect from our COVID-19 testing procedures in our clinics (YouTube).

  • Everyone must wear a face mask to enter our hospitals, clinics, and other facilities. This includes patients, visitors and our doctors, nurses and staff. If everyone wears a mask, we all protect each other.
  • We’re screening everyone who enters our hospitals, clinics, and facilities for fever and other symptoms.
  • We’re sanitizing rooms between each patient and cleaning public areas often.
  • We’re taking steps to allow safe distancing. This includes spacing chairs in the waiting areas and limiting the number of people who can use the elevator at one time.
  • Because having COVID-19 can complicate recovery, we are testing patients for the virus before they have surgery or other procedures requiring general anesthesia.
  • We currently have restrictions on visitation to limit the number of individuals who enter our buildings.

Are you still offering telehealth?

We continue to offer telehealth visits where appropriate. When you call for a clinic appointment (or when our team calls to confirm an appointment), you can discuss whether telehealth is an option for care. Telehealth may also be available instead of an in-person visit to our Vanderbilt Children's After-Hours Clinics.

More information about using My Health at Vanderbilt for telehealth visits

What else can we do to stay safe?

Your continued steps to help reduce the spread of the virus that causes COVID-19 matter as much as ever. Slowing the spread of COVID-19 will continue to keep our community from becoming overwhelmed. Experts say these are the most important things you can do to stay safe:

  • Stay home if you can.
  • If you must go out, wear a mask and keep a safe (6 feet) distance between you and others. Avoid crowds.
  • Wash your hands well and often (with soap and water for 20 seconds).
  • Watch for symptoms, including new cough, shortness of breath and loss of smell or taste.
  • If you have symptoms, isolate yourself and contact your healthcare provider immediately. Or call the VUMC COVID-19 Hotline at (888) 312-0847.

How can I learn more?

The best way to stay in touch with Children’s Hospital regarding your child’s healthcare is to activate and use My Health at Vanderbilt, our secure online tool for managing care. 

Telehealth visits occur inside this secure and private tool. My Health at Vanderbilt also lets you request appointments, view lab and test results, message with your child’s doctor, get prescription refills, pay your bill, update your personal and insurance information, get estimates of out-of-pocket costs and more.

We offer downloadable resources for children in the links below the video.

Other ways to stay up to date

Keeping You Safe at Children's Hospital

Our president, Dr. Meg Rush, explains the extra steps we're taking to ensure your safety while you get the care you need.