Access Appointments and Prescriptions

My Health at Vanderbilt makes it easy to request to see a new provider. You can complete the online request form by following the instructions below or call the appointment desk at (615) 343-4444.

• Select “Menu” at the top left.
• Under “Find Care” select "Schedule an Appointment."
• Select the “New Patient” tile. It will show a list of specialties that are currently available for scheduling through MyHealth at Vanderbilt.
• If there is a specialty you are trying to schedule an appointment for that is not an available option, you can select the appropriate link in the top right of the screen to “Request Adult Appointment” or “Request Pediatric Appointment.”
• Complete the request form and choose “Submit” at the bottom of the screen. Someone will contact you to schedule your appointment.

My Health at Vanderbilt makes it easy to request a refill for your medications. If you do not have any refills left on your prescription, you can also request a renewal of your prescription through My Health.

• Select “Menu” at the top left.
• Under “My Record” select “Medications”
• You will then see a list of all your prescriptions available for refill in your My Health record.
• Find the prescription you wish to refill. Select “Request RX.”
• Make sure the correct prescription has a green check mark in the upper right of the prescription information and select “Next.”
• Choose the pharmacy location and pickup date. Choose “Next.”
• Review for accuracy the information for your prescription as well as the correct pharmacy for your prescription to be sent to, then select “Submit.”

With My Health at Vanderbilt you can check in online for most appointments at Vanderbilt Health. We have three easy steps:

1. Complete the early check-in process in My Health at Vanderbilt as soon as 3 days before your appointment
2. Let us know when you’re in the waiting room before your appointment. You can do this by replying to a text message we’ll send or tapping the “I’m Here” button in My Health at Vanderbilt
3. Wait for us to call you back. (We may have you come by the front desk if we need more information.)

With online check-in, there are six items to review: personal information, payment information, medicines, allergies, current health issues, and health questions. If you can’t do all of them now, you can save your information along the way and finish later.

1. Select “Menu” at the top left and scroll down to “My Record.”
2. Select "Appointments and Visits." This will show all your upcoming appointments.
3. Choose “Early check-in” next to the upcoming appointment you're checking in for.

Sign documents

You may be asked to review or sign some documents. After that, you can select “Next” to continue your check-in 
If you do not wish to sign the documents at this time, you can select the “Do Not Sign” option for the documents and select “Next” to continue your check-in.

Demographics

Review your personal information. If it’s correct, tap the “This Information is Correct” box.
If you need to make changes, click on “Edit Demographics.” Once you’ve made your changes, click “Continue.”

Insurance

The next step is to confirm your insurance information. You must confirm that you’re the person who’ll pay your bill if your insurance does not cover any of the services.

You can add insurance information by selecting the “Add Coverage” tile. Fill in the information and select “Submit.” Or you can confirm that all the information is correct by selecting “This Information is Correct."

Payments

You’ll be asked to review any outstanding balances. If you wish to pay any of it, select “Amount Due” or “Other Amount” to make a payment. 

You’ll be asked to enter your credit card information and confirm the payment.

You can also choose the “Pay Outstanding Balances Later” box if you want to pay later.  If you choose this option, select “Continue” to finish checking in.

Medicines

Next you’ll need to review your list of medicines. If it’s correct, choose “This Information is Correct” and click “Next” at the bottom of the screen.

If you no longer take a medicine, click the red “Remove” box next to it .

Then select your preferred pharmacy or enter a new pharmacy and check “Next” at the bottom of the screen.

Allergies

You’ll confirm  or update your allergies. If the information is correct, choose “This Information is Correct” and tap “Next” at the bottom of the screen.

If you’d like to add or remove an allergy, choose the correct box and complete the information on your allergy. Then, tap “Next” at the bottom of the screen.

Current health issues

You’ll be asked to describe your current health concerns. This is so your provider has all the information they need for your visit. You can remove any items by tapping the red “remove” button. Or you can add an issue by choosing “Add a Health Issue.”

Once you’ve added any health concerns, or if you do not have any to add, select “This information is correct.” Then select “Next” at the bottom of the screen to go to the next check-in step.

Trips outside of the country

If you’ve traveled out of the country recently, please select “Add Trip” and fill in the information. Then, select “This information is correct” to continue checking in.

If you haven’t traveled outside of the country, select “This information is correct.”

Questionnaires

You may also need to complete some questionnaires before your next appointment. These usually have to do with your medical, surgical, family, and social history. When possible, the questionnaire will already have some items filled out with information from your health record.

If the forms are blank, select any items that apply to you and enter the date you first noticed them.

Once you’ve completed all the questionnaires, select “Continue.” On the next screen, select “Submit.”

Your early check-in forms are now complete. But you’ll still need to let us know when you’re in the waiting room so we can call you back for your appointment. You can do this in My Health at Vanderbilt. 

For most appointments at Vanderbilt Health, you can use My Health at Vanderbilt to let us know when you’re in the waiting room. 

1. Shortly before your visit, you’ll get a text message from Vanderbilt Health that asks if you’re in the waiting room for your visit or still on your way. You can reply directly to that message to let us know where you are.
2. You can also let us know you’re in the waiting room in My Health at Vanderbilt.

If you get to the clinic within 30 minutes of your appointment time, a button that says “I’m here” will appear at the top of your screen in the My Health at Vanderbilt app. If you get to the clinic more than 30 minutes before your appointment time, the “I’m here” button will not be there yet. You can check in at the front desk or wait until the button appears. If you get to the waiting room after your appointment time, you’ll need to go to the front desk to let us know you’re there.

1. Tap the “I’m here” button to let us know you’re in the waiting room. You’ll need to confirm this on a second screen.
2. If we have all the information we need for your visit, you’ll get a confirmation to take a seat until we call your name.
3. If we still need some information, we may ask you go to the front desk.

Vanderbilt Health is offering a new way to get an earlier, more convenient time for your next appointment if one becomes available. It's one of many new features in the latest version of My Health at Vanderbilt, our secure patient website and mobile phone app.

To take advantage of this feature, sign in to your My Health at Vanderbilt to ensure it’s active. You can do so by going to MyHealthAtVanderbilt.com. My Health at Vanderbilt is also available as a mobile app. Download it from the Apple App Store or Google Play.

Once you are active on My Health at Vanderbilt, here's how to join a wait list:

When you make an appointment in person or by phone, if we are unable to schedule you on your preferred date, we will offer you the option to be placed on a wait list. You can also place yourself on a wait list for most clinics on the My Health at Vanderbilt website or mobile app. Just locate your scheduled visit under "My Appointments" (in the website) or "Appointments" (in the mobile app). If it's available, select the "Get on Wait List" option.

Once you are on a wait list, you will be notified by My Health at Vanderbilt as cancellations occur and earlier appointments become available. You can receive a notification on your phone if you activate the "Notifications" feature on the "Account Settings" page of the mobile app. Otherwise, you'll just receive an email.

Sign in to My Health at Vanderbilt to claim the new appointment time or keep your existing appointment. You'll have two hours to accept. New openings are first come, first served.

This is just one of the many helpful features in My Health at Vanderbilt. It’s is also the easiest way to communicate securely with your Vanderbilt providers, review and request appointments, check your medical records and test results, update prescriptions and more.

If you have any questions about appointment wait lists or My Health at Vanderbilt, call (615) 343-HELP.