Quality and Patient Safety

Quality and patient safety are top priority at Children's Hospital

The Performance Management and Improvement (PM&I) department manages quality and safety at Children’s Hospital. Our mission is to support and guide Children’s Hospital to eliminate harm by advancing a culture of safety, quality improvement, efficiency and effectiveness.

How did we become one of the best?

By focusing on our strengths:

  • Culture
  • Safety
  • Quality
  • Value


Be a safety superhero

We strive to be safety superheroes everyday. We celebrate teamwork, error prevention and excellent patient care in our Be a Safety Superhero program.


Hospital acquired condition (HAC) prevention

In order to achieve improved patient outcomes and eliminate serious harm from occurring at Children’s Hospital, we focus on preventing the following hospital-acquired conditions (HACs):

  • Adverse drug events (ADEs)
  • Catheter associated urinary tract infections (CAUTIs)
  • Central line associated blood stream infections (CLABSIs)
  • Falls
  • Peripheral IV infiltrations and extravasations (PIVIEs)
  • Pressure injuries (PIs)
  • Surgical site infections (SSIs)
  • Unplanned extubations (UEs)


Quality Academy is a year-long course offered to all hospital staff. Participants are taught quality improvement principles that they use to complete projects that improve patient outcomes, reduce waste, increase efficiency and other objectives that help our hospital to be one of the best in the nation.

Clinical practice guidelines